CUSTOMER CARE
Store Policy
At Jake’s Cleanup Crew, we take pride in providing healthy, well-packed isopods and supplies.
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Orders & Shipping
All live animal orders are shipped via USPS. Shipping costs are calculated at checkout. We ship Monday–Wednesday to avoid delays. Combined shipping may be available—please contact us before purchasing.
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Live Arrival Guarantee
Our Live Arrival Guarantee applies only to orders shipped via USPS Priority Express. Customers must bring packages inside immediately upon delivery or hold for pickup. Clear photos of any DOA must be sent within 2 hours of delivery. Shipping costs are non-refundable.
Returns & Cancellations
Due to the nature of live animals, we do not accept returns. Order cancellations must be requested within 12 hours of purchase and before shipment.
Customer Care
If you have any questions or concerns, please contact us through the website. We’re happy to help!
Privacy & Safety
Protecting your privacy and ensuring your safety is our priority. We are committed to safeguarding your personal information and using it responsibly. From secure payment processing to data protection, we take every measure to uphold your privacy rights and provide a secure online environment.
We value your trust and are transparent about our data practices. Our privacy & safety policy outlines how we handle your information, giving you the assurance to browse and shop with peace of mind.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments